Refund policy

REFUND POLICY 
When purchasing goods from Vauni, you as a consumer have the right to cancel the purchase as specified in more detail in the Distance and Doorstep Sales Act (2005:59). In certain cases you are entitled to withdraw from a purchase (cancellation right).

This means that you are entitled to cancel your purchase by notifying Vauni of this within 14 days of the day on which you received the ordered goods (the cooling-off period).

If you decide to cancel a purchase, you must contact Vauni by sending an e-mail to contact@vauni.com and provide your order or invoice number. You will then receive information on what happens next and, where necessary, instructions on returning the goods.

Once you have exercised your right to cancel a purchase, and if Vauni so requests, the goods must be returned to Vauni within 14 days of the notification of cancellation having been sent to Vauni.

You are responsible for any return shipping costs, which may be adjusted in connection with payment of your refund.

All goods must be returned in their original packaging, and you bear the risk for the returned goods, for example the goods being damaged or lost during shipping.

Goods delivered on pallets must be loaded on to pallets to avoid the goods being damaged during transport.

Vauni reserves the right, if the returned goods are incomplete or otherwise defective, to charge the full cost of the missing or damaged parts.

The amount you paid for returned goods will be refunded within 14 days of receipt of your notification of cancellation, provided that Vauni has received the goods back within this period and has had time to inspect them. Refunds may be paid using a different payment method to the one used for the original payment.

You are always entitled to examine the goods to the extent required to determine the properties and functionality of the goods.

However, you may be obliged to compensate Vauni for depreciation of the goods if the goods have been used or handled more than necessary to determine their properties and functionality.

Such a reduction may amount to the full price of the goods. 


RETURN POLICY 
Returns (due to exercising your cancellation rights or because of a complaint) should always be returned in the original packaging. Other suitable packaging may be permitted following contact with Vauni.

Goods delivered on pallets must, if they are to be returned, be loaded on to pallets to avoid the goods being damaged during transport. You will be charged for any transport damage resulting from inadequate packaging.

Contact Vauni on telephone +46 300-323 310 or by e-mail to contact@vauni.com to request a consignment note for your returns, which will be sent to your e-mail address.

When exercising cancellation rights and in the case of complaints, you are responsible for the returned goods until they reach Vauni.

You will, however, receive compensation for shipping costs paid if your complaint is accepted. 


COMPLAINTS 
If you wish to complain about faults in an ordered product, you should contact Vauni within a reasonable period after the fault was discovered or ought to have been discovered. Complaints must be made within one (1) year of receipt of the goods.

Complaints are to be submitted by e-mail to contact@vauni.com. Please provide the order or invoice number and a detailed description of the product fault.

Vauni is entitled to decide whether or not the goods need to be returned.

If a complaint is accepted and the goods are returned, Vauni will compensate you in accordance with the rules in the Consumer Sales Act (1990:932). This may involve repairing the existing product, providing a new, equivalent product or refunding you your payment for the product.

Vauni inspects and tests returned goods in accordance with the fault description you have provided; it therefore helps for this to be as detailed as possible.

If the goods are found to be free of faults, there will be an inspection charge and shipping costs to pay to cover Vauni’s costs for returning the goods.